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Professional experience
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2004 - present Verizon
Irving, TX
Enterprise Architect (Contractor)
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Developed and documented application architectures for broadband OSS
(Operations Support Systems) application enhancements spanning from
10 to 67 separate systems.
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Presented and explained application architecture decisions and their
rationales to client management and technical teams.
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Performed requirements elicitation, requirements analysis using use
case modeling and requirements specification as a supporting member
of the requirements team.
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Identified architecturally significant requirements and their
ramifications.
2003 – 2004 Self-employed
Frisco, TX
Independent software developer
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Explored business opportunities in consumer
oriented software.
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Created demonstration prototypes for
evaluation by targeted customers and potential investors.
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Conducted market size evaluation for
potential products.
2002
ATEC Hospital
Dallas, TX
Director of Marketing
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Directed and oversaw all hospital marketing
policies, objectives, and initiatives until closure due to insufficient
financing.
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Familiar with a variety of the acute care hospital
concepts, practices, and procedures.
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Relied on experience and judgment to initiate
rapid expansion of customer base.
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Lead and directed the work of others including
administrative and customer service personnel while working in partnership
with clinical departments.
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Reported to CEO.
2002
ATEC Hospital
Dallas, TX
Service Line Director, Surgical Services
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Managed, developed, and implemented service line
marketing activities to maximize margin of an ATEC surgical services so
successfully that I was promoted to Director of Marketing during
reorganization.
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Relied on experience and judgment to plan and
accomplish goals including target market evaluation and services line
process design.
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Developed reputation as results oriented team
player throughout very challenging startup, hospital refurbishment, and
accreditation phases.
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Reported to a CEO acting as Vice President of
Marketing.
2000 - 2001
Verizon Advanced Services Group
Irving, TX
Consultant – Business Development
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Performed search for potential business partners
for Verizon Advanced Services Group (Fast packet data, DSL and Internet
services).
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Lead for the evaluation of Customer Premises
Equipment opportunities. Investigated various options through direct
contact with potential partners, market size forecasting, hands-on
testing, competitive evaluation, financial evaluation and coordination
line of business product management.
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Prepared business cases for the most promising
leads. Areas of investigation included home networking,
home security, Internet appliances, residential gateways, and
voice-over-IP equipment. Acquired deep knowledge of the broadband
marketplace including DSL, cable broadband and broadband wireless for
access delivery and HPNA, 802.11b, HomeRF, and Ethernet for in home
distribution.
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Supported broadband wireless and cable open access
opportunities with business case and market sizing support.
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Coordinated the evaluation of a provider of
network provisioning and management automation software.
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Other evaluations included makers of video email
software, streaming media (audio and video) providers, and web based
tier-zero customer support software.
1997 - 2000
Verizon/GTE Network Services
Irving, TX
IT Manager – Paging Systems
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Lead a group of systems experts in fulfilling the
systems needs of the resale and company owned paging organization. Raised
productivity while significantly decreasing staff by managing a mixed
staff of permanent and contract personnel,
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Directly responsible for the performance,
maintenance, and administration of paging's outsourced order entry,
billing, and customer service system. Duties included the identification
and clarification of system requirements and the implementation of
wireless information and management systems. Negotiated new contract for
the system in 1999 resulting in savings of $1.4 Million annually.
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Controlled the production and publishing of
standard and ad hoc reports to run and grow business.
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As part of the product management team for paging,
I performed financial analysis of the paging customer base harvest. Other
cross-functional accomplishments included product rollouts, wireline
repositioning coordination, product pricing support, vendor management and
financial analysis.
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Audited, tracked and paid more than 700 vendor
invoices totaling more than $25 million. Audits led to successful disputes
of more than $3 million.
1997
GTE Network Service
Irving, TX
Senior IT Administrator – Paging Systems
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Served as a project leader providing technical
direction and coordination to the paging system administrators. Headed the
rental paging database reconciliation. Provided technical review of all
documentation for technical accuracy in order to eliminate potential
billing operation errors.
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Responsible for the administration, maintenance
and remote support of the Paging Business Management System tables used
for ordering and billing paging customers. Responsible for table
reliability. Responsible for creating ad-hoc reports in support of all
sales channels, product management, paging network management, and other
GTE customers.
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Served as the central focal point for all paging
system issues for rental program.
1996 - 1997
GTE Telephone Operations
Irving, TX
IT Administrator – Paging Systems
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Responsible for the administration, maintenance
and remote support of the Paging Business Management System (PBMS) tables
used for ordering and billing paging customers. Responsible for table
reliability. Responsible for creating ad-hoc reports in support of all
sales channels, product management, paging network management, and other
GTE customers. Served as the central focal point for all paging system
issues for rental program.
1995 - 1996
US Navy Submarine Logistics Center
Kings Bay, GA
Analysis Officer
1994 - 1995
US Navy Trident Refit Facility
Kings Bay, GA
Information Systems Special Projects Officer
1993 - 1994
US Navy Personnel Support Detachment
Adak, AK
Officer in Charge and Disbursing Officer
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Lead 30 sailors whose responsibilities included
all pay, personnel and transportation arrangement services for an isolated
island community of 4,000 people.
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Personally accountable for over $400,000 in cash.
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Simultaneously reduced staff, changed to new
methods of operation, and arranged the transfer of almost 3,000 people off
the island.
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